FAQs
Shipping
1 Do you offer international shipping?
At the moment, we only ship within the United Kingdom. We are working on expanding our shipping services to additional countries in the future.
2 What are the shipping costs?
We are pleased to offer free shipping on all orders, regardless of the order value. Whether you purchase a single item or multiple products, you will not be charged any shipping fees.
3 How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can track your order by clicking the tracking link in the shipping confirmation email or by entering your tracking number on our tracking page.
4 How long does shipping take?
Our processing time is 1–2 business days. Once your package has been shipped, delivery typically takes 5–10 business days. We do our best to ensure your order arrives as quickly as possible so you can enjoy your new LondonLux items.
Returns
5 What is your return procedure?
You may return your items within 30 days of receiving your order. To ensure a smooth return process, we recommend reviewing our Return Policy, which can be found in the footer of our website.
To initiate a return, simply send us an email at:
service@ashcroftlondon.co.uk
Our team will be happy to assist you and guide you through the return process.
6 What should I do if my item is damaged or defective?
Please contact our customer support team as soon as possible with your order number and photos of the damaged item.
Email: service@ashcroftlondon.co.uk
We will, of course, provide an appropriate solution as quickly as possible.
7 What should I do if I want to exchange an item?
You can exchange an item by returning it according to our return procedure and placing a new order for the desired item.
To start the exchange process, please email us at:
service@ashcroftlondon.co.uk
Other Questions
8 Can I cancel or modify my order?
If you would like to cancel or modify your order, please contact our customer support team as soon as possible.
Email: service@ashcroftlondon.co.uk
We can only make changes if your order has not yet entered the processing stage.
9 How do I use a discount code?
Enter your discount code in the designated field during checkout. The discount will automatically be applied to your order total.
10 Which payment methods do you accept?
We accept a variety of secure payment methods. The available payment options will be displayed during checkout.
11 How can I find my size?
Please refer to our size guide on the product page to find the best fit for your body type. If you are unsure about sizing, feel free to contact us for assistance at:
service@ashcroftlondon.co.uk
12 Do you offer gifts or gift cards?
Yes, we offer gift cards. For more information, please contact us at:
service@ashcroftlondon.co.uk
13 How can I subscribe to the newsletter?
You can subscribe to our newsletter by entering your email address in the subscription field at the bottom of our website. You will receive updates about new arrivals, exclusive offers, and special promotions.
14 What is your privacy policy?
We take your privacy seriously. Please review our Privacy Policy to learn how and why we collect, use, and protect your personal information.